It is best to clean the outdoor playset with a dry cloth or a wet cloth with cold to lukewarm water. When cleaning the steel parts, do not use hot water, detergents, other solvents or hard materials such as scouring sponges and brushes. However, the wooden parts may be cleaned with soap.
It is best to clean the Ivy with a dry or wet cloth. The force of a pressure washer can damage the protective layer of the Ivy's frame.
In principle, the Ivy stands firm thanks to its anchoring system and can therefore withstand gusts of wind. Nevertheless, if strong wind or a storm is expected, it is wise to remove the accessories from the outdoor playset.
You can order new parts for your Ivy from our webshop. You can read how to order spare parts in our blog 'How can I order new parts for my EXIT outdoor toys?’.
Please note: before ordering a part, it is a good idea to check the warranty terms of your Ivy outdoor playset. Do you still have warranty? Go to the EXIT Service Portal and let us know which part you want to replace. Then we will get it sorted for you.
No, the wooden parts of the Ivy are treated with a water-based, transparent stain for optimal protection. This makes the wood resistant to wood rot and weathering such as rain. If you want to treat the wood additionally, we recommend a stain, so that the wood can continue to breathe.
No, the wooden parts of the Ivy are treated with a water-based, transparent stain for optimal protection. This makes the wood resistant to wood rot and weathering such as rain. If you want to treat the wood additionally, we recommend a stain, so that the wood can continue to breathe.
Yes, in seasons with higher humidity, black spots may appear on the wood (weather spots). This is not harmful and disappears when the humidity drops and the temperature rises. You can remove them with lukewarm water and soap if necessary.
The wooden parts of the Ivy are treated with a water-based, transparent stain for optimal protection. This makes the wood resistant to wood rot and weathering such as rain. If you want to treat the wood additionally, we recommend a stain, so that the wood can continue to breathe.
We recommend wiping the fabric with a soft cloth and a lather of mild soap. If necessary, you can disassemble the fabric parts of the unit and hand wash them for a more thorough cleaning.
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